Curt Griffin
Verified Expert in Engineering
Salesforce Business Analyst and Developer
Curt是Salesforce的顾问和解决方案架构师，拥有丰富的技术经验, healthcare, education, insurance, financial services, banking, retail, and travel. He holds multiple Salesforce certifications: System Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant. Curt's also worked on a wide range of business processes, including sales, service, customer and partner communities, knowledge, reports, dashboards, data migrations, organization maintenance, etc.
Portfolio
Experience
Availability
Preferred Environment
Salesforce, CRM Implementation (Salesforce), Force.com, Minimum Viable Product (MVP)
The most amazing...
...在这个项目中，我使用配置来满足客户的需求，而不是使用Apex代码，从而在实现和持续维护期间为客户节省了时间和金钱.
Work Experience
Salesforce Business Analyst | Salesforce Solution Architect | Owner
2nd Wind, Inc.
- Identified the client’s business needs, requirements, 在许多Salesforce实施项目中，通过与客户的发现会话进行处理.
- 在用户描述中记录客户的需求，然后与客户一起审查用户描述的完整性和可接受性.
- 在Salesforce中设计一个解决方案，以满足客户在用户故事中描述的需求和要求，然后获得客户对解决方案的接受.
- Implemented the designed Salesforce solution using an Agile Scrum process with the full participation of the client; typically using a sandbox for implementation and testing prior to deployment to production.
- 演示了用户描述在每个sprint期间都完成了. 为客户端提供每个故事的用户验收测试(UAT)脚本进行测试.
- 编写培训材料，并以培训师培训形式或直接向最终用户提供培训. 向客户的Salesforce系统管理员准备一份知识转移文档，描述在实施过程中所做的更改.
- Imported client's historical data, e.g., accounts, contacts, leads, and more into Salesforce.
- 将更改部署到客户的Salesforce生产组织，并进行测试，以确认该组织按照设计工作，并提供上线支持.
- 在整个项目中捕获新的用户故事，以便在项目期间完成或确定未来的改进.
- Provide post go-live support and maintenance as needed.
Salesforce Senior Business Analyst
Cloud Sherpas
- Identified the client’s business needs, requirements, 和流程，然后实施Salesforce解决方案来满足他们的需求.
- Documented a client's needs through user stories.
- Reviewed user stories with clients for approval.
- 在Salesforce沙盒中使用涉及客户端的敏捷Scrum流程实现用户故事.
- 在每个sprint期间向客户演示用户场景，并为客户提供用户验收测试(UAT)脚本以供他们进行测试.
- Deployed the sandbox changes to the client's production organization.
- 为客户的最终用户提供培训，并将客户的Salesforce系统管理员在实施过程中所做的更改进行知识转移.
- Provided go-live and post go-live support to the client.
Salesforce Business Analyst and Administrator
Dyno Nobel
- 担任salesforce管理员，负责实现和维护125个用户群.
- Worked with users, executives, 和开发人员定制Salesforce，以识别和满足业务需求.
- 作为实施的关键部分:与SAP集成，向Salesforce提供实时成本和财务数据.
Salesforce业务分析师兼管理员|客户经理|客户服务总监
Inthinc, Inc.
- 曾担任Salesforce业务分析师和管理员，并负责实施, maintenance, and administration of Salesforce.com for sales, marketing, customer service, and executive teams.
- 曾担任客户经理，代表Inthinc客户的声音, identify new sales opportunities, sell additional products/services to our customers, find new products and features, and support marketing & sales efforts to new customers.
- Managed, as the director of customer service, technical support, installation, and warranty on driver monitoring equipment.
- 建立和维护Salesforce以跟踪和衡量客户服务绩效，并管理15名员工.
Vice President for Operations | Product Manager | Project Manager
GE and L-3 Communications
- 担任运营副总裁，负责生产, procurement, inventory control, shipping/receiving, customer service, facilities, and quality assurance.
- 管理并负责(作为产品经理)客户项目, product development, and marketing of GE’s driving simulation products.
- Managed large programs with schedule and budget responsibilities, identified and developed new products based on customer feedback, requirements, and surveys, 并指导运输和执法部门的营销计划.
Experience
Salesforce CPQ Implementation
Salesforce CPQ Update
Salesforce Implementation for a Grocery Retail Chain
•保存农产品、肉类、价格检查、代码日期和安全的审核流程.
•为新经理提供培训，方便店铺经理的培训，跟踪新经理的活动以及他们在哪些店铺接受了培训.
• Built a territory System for the director of sales and merchandising.
•创建合作伙伴社区，允许第三方审计人员使用Salesforce Mobile对商店进行审计.
• Provided extensive reports and dashboards.
Salesforce Service Cloud Implementation
Skills
Tools
Salesforce Sales Cloud, Salesforce Dataloader, Lightning Communities, Salesforce CPQ, Salesforce Einstein, Field Service Lightning, Conga Composer, Jira, Visualforce Pages
Platforms
Salesforce, Salesforce 1
Storage
Dataloader.io
Other
Salesforce.com Administration, Salesforce Service Cloud, Salesforce Certified Platform App Builder, User Stories, Excel Expert, Salesforce Lightning, Salesforce Reports, Salesforce.com Data Loader, Dashboards, Salesforce Reporting & Dashboards, Certified Salesforce Administrator, Certified Salesforce Sales Consultant, Salesforce Consultant, CRM Implementation (Salesforce), Force.com, CPQ, Minimum Viable Product (MVP), Salesforce Cloud Flow, Reporting, Workflow, Data Migration, Salesforce Community, Salesforce AppExchange, Integration, Billing, Salesforce Customization, Account Management, Production, Product Management, Data, Mission Control, APIs, Salesforce Apex, WhatsApp
Frameworks
Lightning Components, Visualforce
Paradigms
Agile, Agile Project Management
Languages
Apex
Industry Expertise
Project Management
Certifications
Salesforce Certified Platform App Builder
Salesforce
Salesforce Certified Sales Cloud Consultant
Salesforce
Salesforce Certified Service Cloud Consultant
Salesforce
Salesforce Certified Administrator
Salesforce
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